Privacy
Your privacy
matters to us
Pilgrim Arts is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.
Introduction
At Pilgrim Arts, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and share information about you when you visit our website, make a purchase, or interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy was last updated in January 2026.
What we collect
| Category | Examples |
|---|---|
| Identity | Name, email address, phone number |
| Transactional | Purchase history, order details, payment information |
| Communication | Inquiries, feedback, customer support messages |
| Technical | IP address, browser type, device information |
What we collect
We collect contact details (name, email, phone), order history, communications, and browsing behaviour to improve your experience.
How we use your data
We use your data to fulfil orders, respond to inquiries, send newsletters (with your consent), and improve our services.
Legal basis for processing
We process your data based on contract performance, legitimate interest, and your explicit consent where required.
Your rights
You have the right to access, rectify, delete, or restrict processing of your personal data. You may also object to processing and request data portability.
Data retention
We retain your data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
Third-party sharing
We share data only with trusted service providers (payment processors, shipping partners) who are bound by data protection agreements.
Your rights
Under data protection law, you have the following rights:
- Access your personal data
- Rectify inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
Questions about your data?
Contact our Data Protection Officer at any time.
We aim to respond to privacy requests within 30 days.
This privacy policy was last updated in January 2026.